Contact

For questions about Candella, the Service, your account, or these policies, please contact us through one of the channels below.

General and Support

Email: jwlutz65@gmail.com

We reply to most messages within two business days.

Privacy Inquiries

For privacy-related questions, including requests to access, correct, port, or delete your personal information, see our Privacy Policy and use the contact information at the end of that document. We respond to verified privacy requests within 30 days.

Legal Notices

Lutz Consulting Group, LLC, doing business as Candella
10120 W Flamingo Rd, Ste 4-2055
Las Vegas, NV 89147-8394
United States

Notices of legal claims, demands for arbitration, and similar formal communications should be sent to the mailing address above and copied to jwlutz65@gmail.com.

Brokerage Issues

If you have a complaint about an order placed through your brokerage, contact your brokerage directly. Candella is not your brokerage and cannot reverse, modify, or settle trades on your behalf. We are happy to help you understand what the Service did and to provide order logs from our side.

Reporting Security Issues

If you believe you have found a security vulnerability in the Service, please email us at the address above with the subject line "Security report." We appreciate responsible disclosure and will respond promptly.